Consumer Rights Reference
Quick-reference guides for 16 specialist complaint areas. Each covers the key legislation, complaint route, and deadlines you need to know.
Charity Complaints
Charity Commission / Fundraising Regulator (FRSO)
Trade Union Disputes
The Certification Officer
Sports Governance Complaints
Sport Resolutions / National governing body
Religious Organisation Complaints
Charity Commission / Diocesan authorities / Internal process
Recruitment Agency Disputes
Employment Agency Standards Inspectorate (EAS)
Background Check Disputes
DBS Disputes Team / ICO
Driving Licence Disputes
DVLA Complaints / PHSO
Passport and Visa Disputes
UKVI Complaints / PHSO
Tax Disputes
HMRC Complaints / Adjudicator's Office / Tax Tribunal
Benefits and Tax Credits Disputes
DWP Mandatory Reconsideration / Social Security Tribunal
Citizenship and Nationality Disputes
Home Office Complaints / Administrative Court
Probate and Death Registration Disputes
HM Courts & Tribunals Service (Probate Registry) / County Court
Birth and Marriage Registration Disputes
Local Register Office / General Register Office
Voting and Election Disputes
Electoral Commission / Election Petition (High Court)
Crowdfunding and Donation Disputes
Platform dispute process / Action Fraud / Trading Standards
Crypto and NFT Consumer Disputes
FCA / Action Fraud / Platform dispute process