Know Your Rights
Plain English guides to UK consumer rights, complaint processes, and dispute resolution strategies.
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EvenStance vs MoneySavingExpert PCP Tool
MSE generates a complaint email. EvenStance covers the full claim lifecycle. Compare the two free tools to decide which helps you keep 100% of your claim payout.
PCP & Motor Finance
PCP Commission Claim: FCA Redress 2026
Step-by-step guide to claiming motor finance commission under the FCA's £7.5bn scheme. Average payout £829. Free.
FCA Motor Finance Redress Scheme 2026
Complete guide to the FCA's £7.5bn compensation scheme. Eligibility, deadlines, how much you'll get.
PCP Claims Without a Claims Company (CMC)
You don't need a claims management company (CMC). The FCA scheme is free. Here's how to claim yourself and keep 100%.
PCP vs HP Finance: Which Qualifies?
Both PCP and HP agreements qualify under the FCA scheme. Here's what you need to know.
Financial Services
Section 75 Credit Card Claims
How to make the credit card company jointly liable for purchases over £100.
Car Finance Disputes
PCP mis-selling, commission disclosure, and your rights under consumer credit law.
Insurance Claim Rejections
Challenge unfair claim rejections using the regulator's insurance conduct rules (ICOBS) and past Financial Ombudsman (FOS) decisions.
Banking & Current Account Disputes
Unauthorised transactions, unfair charges, and FCA protections.
Utilities & Telecoms
Goods & Services
Employment
Unfair Dismissal Claims
Your rights under the Employment Rights Act 1996 and how to bring a tribunal claim.
Workplace Discrimination Claims
The 9 protected characteristics and how to challenge discrimination under the Equality Act 2010.
Challenging Redundancy
Unfair selection, inadequate consultation, and your right to a fair process.
Process Guides
Financial Ombudsman Service
How FOS works, what they can award, and how to present your case effectively.
Small Claims Court
Step-by-step guide to issuing and winning a small claims court case.
Preparing for Your Court Hearing
Bundle preparation, witness statements, and what to expect on the day.
Subject Access Requests
Use your data protection rights (UK GDPR) to get every piece of data a company holds on you.
Understanding Limitation Periods
Time limits for legal claims - when you must act to preserve your rights.
Writing an Effective Formal Complaint
Structure, tone, legal references, and common mistakes to avoid.
The Escalation Roadmap
The 6-stage ladder from initial complaint to court enforcement.
Disputes on Behalf of Vulnerable Persons
Acting as a deputy or attorney (someone legally authorised to act for another person), and the extra protections companies must provide.