How to Resolve Crypto and NFT Consumer Disputes

Crypto asset disputes are complex because most crypto assets are not currently regulated as financial instruments in the UK. However, crypto exchanges must be registered with the FCA for anti-money-laundering purposes. If a registered exchange has frozen your account, lost your assets, or failed to process withdrawals, complain to the exchange and cite their terms of service.

For NFT marketplace disputes (e.g. counterfeit NFTs, failed transactions, marketplace downtime), use the platform's dispute resolution process. If you paid by credit or debit card, consider a chargeback or Section 75 claim.

If you have been the victim of a crypto scam — such as a rug pull, phishing attack, or fraudulent investment scheme — report to Action Fraud and the FCA. While recovery of stolen crypto is difficult, reporting helps law enforcement track patterns and may support future recovery efforts.