Veterinary Services
Standards of care (misdiagnosis/surgical errors/post-op complications), communication/expectations, costs/unexpected charges, end-of-life care, fitness to practise
Max award: £No published cap
Uphold rate: N/A (56% local resolution rate)%
Key Legislation
Veterinary Surgeons Act 1966; Animal Welfare Act 2006; Consumer Rights Act 2015; CMA Final Report on Veterinary Services May 2025
Companies in This Sector
Vets4PetsMedivetVetPartnersIVC EvidensiaCVS GroupLinnaeus Group~5500 practices
Annual complaint volume: 3548
Note: VCMS mediation only — no binding financial awards. CMA recommending mandatory VCMS. Specialist referral costs (£5000-£15000) far exceed small claims threshold complexity. High consumer distress. CMA remedies include mandatory price transparency.