How EvenStance Works
From frustration to resolution. No legal knowledge required. Just tell us what happened and we'll guide you through every step, in plain English.
Four Steps to Resolution
Each step builds on the last. You're never left wondering what to do next.
Tell Us What Happened
Answer a few straightforward questions, as if you’re telling a friend. No legal knowledge needed. Our guided wizard captures the essential details so Frank can assess your case.
- Select the company and category of your dispute
- Describe what happened in plain English
- Upload any supporting documents or photos
- Set your desired outcome
Get Your Assessment
Frank analyses your situation against UK consumer law, FCA regulations, and ombudsman decision patterns. You get a clear picture of where you stand and what to do next.
- Case readiness score with evidence gap analysis
- Which laws and regulations apply to your dispute
- Likely outcomes based on similar cases
- Personalised action plan with deadlines
Take Action
Frank drafts professional letters citing the exact legislation that applies to your case. Everything is managed in one dashboard: letters, deadlines, documents, and notes.
- Professional complaint letters citing specific legislation
- Follow-up letters, LBAs, SAR requests, and FOS submissions
- Automatic deadline tracking and reminders
- All communications in one organised timeline
See It Through
If the company doesn’t resolve it, Frank guides you through every escalation step, from senior management to ombudsman to court if needed.
- Escalation letters to CEO offices and senior management
- Ombudsman referral preparation and submission guidance
- Small claims court document templates and hearing prep
- Post-resolution compliance tracking
What Frank Does for You
Frank is your AI dispute companion, powered by UK consumer law, FCA regulations, and ombudsman decision patterns.
Chat with Frank
Ask questions about your dispute in plain English. Frank provides clear answers, not legal jargon.
Letter Generation
Frank drafts professional letters citing the exact legislation and case law that applies to your situation.
Case Assessment
Understand your case readiness, evidence gaps, and likely outcomes before you take action.
Deadline Tracking
Never miss a critical deadline. Frank tracks response periods, limitation dates, and regulatory timelines.
Court Preparation
Small claims court guidance, bundle builders, witness statement templates, and hearing preparation guides.
Multi-Case Management
Coordinate parallel complaints, regulatory referrals, and court proceedings across multiple disputes.
The Full Dispute Lifecycle
Not just filing complaints. We're with you through every stage, from initial contact to court enforcement if needed.
Initial Complaint
We help you write it properly the first time, citing the right legislation.
The Fob Off
When they dismiss you with a template response, we show you why it doesn’t hold up.
Escalation
Senior management, CEO office. We draft the letters that get attention.
Ombudsman Referral
If the company won’t budge, we prepare your case for the regulator.
Decision in Your Favour
When the ombudsman rules for you, we track the company’s compliance.
If They Still Refuse
Court enforcement, regulatory complaints, media pressure. We guide you through it all.
Your Data, Your Case, Your Outcome
You keep 100% of any outcome. No percentage fees, no hidden costs, ever. EvenStance helps you organise and draft; you review and approve everything.
100%
of outcomes kept by you
£0
hidden fees or commissions
7 days
free trial to get started