How to Complain About Legal & General
Everything you need to make an effective complaint against Legal & General, including contact details, your rights, deadlines, and escalation paths.
Also known as: L&G, Legal and General
Contact Details
complaints@landg.com
0370 010 0622
Your Rights
Insurance: Conduct of Business (ICOBS)
Insurers must handle claims fairly and promptly under FCA ICOBS rules. You can escalate to the Financial Ombudsman if unsatisfied.
Step-by-Step Complaint Guide
Gather your evidence
Collect all correspondence, receipts, contracts, and any other documents related to your issue with Legal & General. Take screenshots of online chats and note down phone call dates and times.
Write a formal complaint
Send a clear, factual complaint to Legal & General. Include your account/reference number, a timeline of events, what went wrong, and what you want them to do about it. Email: complaints@landg.com
Set a deadline
Give Legal & General 14 days to respond to your initial complaint. If they don't respond, send a follow-up referencing your original complaint and requesting a response within 7 days.
Escalate if needed
If Legal & General hasn't resolved your complaint within 8 weeks (or has sent a final response you disagree with), escalate to the Financial Ombudsman Service.
Consider further action
If ombudsman resolution isn't satisfactory, you may have the option of taking your case to the Small Claims Court for disputes up to £10,000.
Escalation Routes
Financial Ombudsman Service
FCA
PRA
Key Deadlines
| Initial response | 14 days (reasonable expectation) |
| Final response | 8 weeks (regulatory deadline for most sectors) |
| Ombudsman referral | After 8 weeks or final response |
| Limitation period | 6 years (contract) / 3 years (personal injury) |
Need Help With Your Complaint?
Frank can help you draft a professional complaint letter, track deadlines, and guide you through the escalation process.