How to Complain About Ford UK
Everything you need to make an effective complaint against Ford UK, including contact details, your rights, deadlines, and escalation paths.
Also known as: Ford, Ford Motor Company
Contact Details
faborc@ford.com
020 3564 4444
Your Rights
Consumer Rights Act 2015
Goods must be of satisfactory quality, fit for purpose, and as described. You have 30 days for a short-term right to reject faulty goods.
Step-by-Step Complaint Guide
Gather your evidence
Collect all correspondence, receipts, contracts, and any other documents related to your issue with Ford UK. Take screenshots of online chats and note down phone call dates and times.
Write a formal complaint
Send a clear, factual complaint to Ford UK. Include your account/reference number, a timeline of events, what went wrong, and what you want them to do about it. Email: faborc@ford.com
Set a deadline
Give Ford UK 14 days to respond to your initial complaint. If they don't respond, send a follow-up referencing your original complaint and requesting a response within 7 days.
Escalate if needed
If Ford UK hasn't resolved your complaint within 8 weeks (or has sent a final response you disagree with), escalate to the Motor Ombudsman.
Consider further action
If ombudsman resolution isn't satisfactory, you may have the option of taking your case to the Small Claims Court for disputes up to £10,000.
Escalation Routes
Motor Ombudsman
Key Deadlines
| Initial response | 14 days (reasonable expectation) |
| Final response | 8 weeks (regulatory deadline for most sectors) |
| Ombudsman referral | After 8 weeks or final response |
| Limitation period | 6 years (contract) / 3 years (personal injury) |
Need Help With Your Complaint?
Frank can help you draft a professional complaint letter, track deadlines, and guide you through the escalation process.