How to Complain About Barclays
Everything you need to make an effective complaint against Barclays, including contact details, your rights, deadlines, and escalation paths.
Also known as: Barclays Bank, Barclaycard
Contact Details
complaints@barclays.co.uk
0800 282 390
Barclays Customer Relations, PO Box 8819, Stoke-on-Trent, ST1 1ZF
Your Rights
Financial Conduct Authority (FCA) Handbook
Financial services firms must handle complaints fairly under FCA DISP rules. They must acknowledge within 5 business days and provide a final response within 8 weeks.
Step-by-Step Complaint Guide
Gather your evidence
Collect all correspondence, receipts, contracts, and any other documents related to your issue with Barclays. Take screenshots of online chats and note down phone call dates and times.
Write a formal complaint
Send a clear, factual complaint to Barclays. Include your account/reference number, a timeline of events, what went wrong, and what you want them to do about it. Email: complaints@barclays.co.uk
Set a deadline
Give Barclays 14 days to respond to your initial complaint. If they don't respond, send a follow-up referencing your original complaint and requesting a response within 7 days.
Escalate if needed
If Barclays hasn't resolved your complaint within 8 weeks (or has sent a final response you disagree with), escalate to the FOS.
Consider further action
If ombudsman resolution isn't satisfactory, you may have the option of taking your case to the Small Claims Court for disputes up to £10,000.
Escalation Routes
FOS
FCA
PRA
Key Deadlines
| Initial response | 14 days (reasonable expectation) |
| Final response | 8 weeks (regulatory deadline for most sectors) |
| Ombudsman referral | After 8 weeks or final response |
| Limitation period | 6 years (contract) / 3 years (personal injury) |
Need Help With Your Complaint?
Frank can help you draft a professional complaint letter, track deadlines, and guide you through the escalation process.