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Insights, tips and updates to help you stand stronger.

FCA Motor Finance Scheme: What You Need to Know

The FCA's motor finance consumer redress scheme (PS26/3) covers roughly 12.1 million eligible car finance agreements and an estimated £7.5 billion in total compensation. Here's who qualifies, what happens when, and how to avoid paying a claims company.

4 min read

Latest articles

Car finance redress under challenge, FOS raises the bar for 'free' cases, and six recalls in a week

A consumer group is taking the FCA's £7.5bn car finance redress scheme to the Upper Tribunal. The Financial Ombudsman has rewritten the rules on what counts as a 'free' complaint. And the OPSS published six new product recalls in one week, two of them serious. Here's what it all means for you.

4 min read·24 Apr 2026

Energy Ombudsman Wait Halved, Broadband Compensation Rises, FOS Limit Hits £455k: What's New in Your Consumer Rights

This week the rules that decide how long you have to wait before a regulator will actually help you with your dispute have moved in your favour. Three changes matter most. One is enormous and only landed yesterday. The big one: you'll be able to escalate energy disputes after 4 weeks, not 8 On 22nd April the government announced major reform of Ofgem and the Energy Ombudsman. The headline change for households and small businesses: * The wait before you can escalate to the Energy Ombudsman

3 min read·23 Apr 2026

Consumer Rights Roundup: CMA's First Drip Pricing Fine, Ofgem's £500M Debt Write-Off, and What Visa's AI Tools Mean for Your Disputes

This week brought some significant developments for UK consumers. From the CMA's landmark first financial penalty for drip pricing, to Ofgem writing off half a billion pounds in energy debt, here's what you need to know. CMA Slaps AA With £4.2 Million Fine. And Your Hidden Fee Rights Just Got Stronger The Competition and Markets Authority has imposed its first-ever financial penalty under the Digital Markets, Competition and Consumers Act: a £4.2 million fine on AA Driving School and BSM (bot

3 min read·22 Apr 2026

Consumer Rights Roundup: £7.5bn Motor Finance Payouts, Faster Telecoms Complaints & Tumble Dryer Recall

The FCA's motor finance redress scheme is now confirmed. Here's what you need to know about the £7.5 billion in compensation, plus faster telecoms complaint escalation and an urgent tumble dryer safety recall.

3 min read·20 Apr 2026

Consumer Rights This Week: CMA's First Drip Pricing Fine, Renters' Rights Act Countdown, and the £7.5 Billion Motor Finance Payout

16th April 2026 It's been a landmark week for UK consumer protection. From the CMA's first major enforcement action under new powers to the countdown to historic renters' rights, here's what you need to know. CMA Fines AA £4.2 Million for Hidden Fees The Competition and Markets Authority has issued its first significant fine under the Digital Markets, Competition and Consumers Act. And it's a big one. Automobile Association Developments Limited, which runs both the AA and BSM driving school

3 min read·16 Apr 2026

Consumer Rights This Week: Motor Finance Redress, Council Tax Reform & Booking.com Breach

15th April 2026 | Consumer News It's been a packed week for UK consumer rights. From a £7.5 billion motor finance redress scheme going live to a major overhaul of council tax debt collection, here are the stories that matter to you. Motor Finance: £7.5 Billion Coming Back to Consumers The FCA has confirmed its Motor Finance Consumer Redress Scheme is now active. If you took out a car, van, or motorbike finance deal between April 2007 and November 2024, and commission was paid from the lender

2 min read·15 Apr 2026

5 Mistakes People Make When Complaining to Companies

Most consumer complaints fail for avoidable reasons. These are the five mistakes that quietly lose more cases than bad law does, with a concrete fix for each.

4 min read·3 Apr 2026

Welcome to EvenStance

EvenStance is a platform built for people who have been fobbed off once too often. It pairs a consumer who knows their case with an AI that knows the rules. Here is what it is, what it is not, and how to start.

3 min read·1 Apr 2026

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