On 11th June the FCA updated its firm guidance for the motor finance redress scheme. By the end of the week the claims firm emails were back in the inboxes, warning that the 30th June deadline was almost on us and that the money would be gone if we waited. The 30th June date is in the policy statement, but it is a deadline that applies to the lenders. It does not apply to consumers, and the claims firms know that perfectly well.
The scheme itself is PS26/3, the Motor Finance Consumer Redress Scheme, published by the FCA on 30th March 2026. It covers discretionary commission and other unfair commission arrangements on motor finance agreements taken out between 2007 and 2024. The FCA expects lenders to pay around £7.5bn in total, averaging roughly £829 per agreement plus interest. For anyone who financed a car in those years, that is money they are owed.
So where does the 30th June date come from, and why does it not mean what the adverts say.
A deadline for the lender, not for you
Read the policy statement and the 30th June date is the firm implementation deadline. It is the date by which lenders have to have the scheme operational for agreements taken out from 1st April 2014. The equivalent date for older agreements, those running from 6th April 2007 to 31st March 2014, is 31st August 2026. Both dates apply to the lenders. They are the dates by which the lender has to be ready to identify eligible customers and calculate what is owed. They are not dates by which the customer has to do anything.
The scheme is also not a race. Under PS26/3 the obligation runs the other way: the lender has to identify and contact the people it owes. You cannot lose your place by waiting because there is no queue to be in.
The scheme is frozen anyway
There is a second reason the countdown clocks are misleading. The scheme is currently paused under four legal challenges, confirmed on 1st May and 8th May 2026. The FCA is defending it and has said it expects no court hearing before October 2026, with a decision possibly around mid-November. Until those challenges resolve, no redress is being paid under the scheme at all.
A 30th June deadline to claim into a paused scheme, one that a court might still reshape in the autumn, is not really a deadline at all. It is a marketing device the claims industry is leaning on hard because their summer billing depends on it.
What that costs the people who fall for it
A claims management firm charging 30 per cent plus VAT on the £829 average award takes roughly £298 for filling in a form you can complete yourself in twenty minutes. On a bigger agreement, the fee scales with it. You hand over a third of money the lender already has to find and pay you, to a firm whose only pitch this month is a deadline that does not exist.
I understand the appeal of paying someone else to deal with a confusing thing. But the confusion here is manufactured, and once you see that, the answer is short.
If you financed a car between 2007 and 2024, confirm you had the agreement. Find the agreement number, the lender, and the start and end dates, from your paperwork, your bank statements, or a credit report if the paperwork is gone. Then wait. When the scheme resumes, the lender is the one that has to contact you. You can register your interest with the lender directly, for nothing, if you want to be on the system early, but there is no obligation to do that by 30th June and no reason to pay anyone a percentage to do it on your behalf.
The numbers already show the pause
You can see the effect in the ombudsman's own figures. Motor finance commission complaints to the Financial Ombudsman fell to around 400 in the most recent quarter, down from 14,400 in the same quarter a year earlier. Around 20,000 sit open, waiting on the same court timetable everyone else is waiting on. The cases have not gone away. People with real cases are simply holding off while the law settles, which is the correct posture and costs nothing.
The principle
The deadline that matters in a redress scheme is almost never the one in the headline. The headline is the bit written to get you to act. The actual clocks are buried in the firm obligations and the statutory limitation windows, and those tend to reward patience. The people who get hurt are usually the ones who pay a stranger a percentage to wait alongside them.
So the practical answer is short: confirm eligibility, keep the paperwork, and pay nobody a percentage to wait. When the scheme resumes, the redress will reach the people who held their nerve.
Also worth your time this week
The other developments worth knowing about, with links to the source.
- You now have a statutory right to complain about how a company handles your data. From 19th June 2026, the Data (Use and Access) Act 2025 requires every UK organisation to run a formal data protection complaints process. You can complain directly to the controller about any UK GDPR infringement, from a botched subject access request to unwanted marketing. They must acknowledge within 30 days, and you escalate to the ICO if they fail to deal with it properly. Mintz briefing, CMS legal update.
- FCA proposes looser mortgage rules for first-time and underserved buyers. CP26/18, published on 10th June, proposes changes for people with variable incomes, later-life borrowers, and those with past credit difficulties. Responsible-lending affordability checks stay in place. Consultation closes on 28th July. FCA press release.
- Motor finance complaints to the ombudsman have all but stopped. The Financial Ombudsman Service received around 400 motor finance commission complaints last quarter, against 14,400 a year earlier, with roughly 20,000 still open and waiting on the court timetable. FOS news.
- FOS decisions database is publishing on its usual lag. The latest decision visible in the search is dated 4th May 2026 (a commercial legal expenses claim against Markel International, upheld). FOS typically publishes four to eight weeks after the decision date, so a recent gap is normal. FOS decisions search.
- The July energy price cap rises 13 per cent to £1,862. Ofgem confirmed the new cap for 1st July to 30th September. Martin Lewis's line stands: for most households the rise is voluntary, because a fixed deal can beat the cap. Ofgem, MoneySavingExpert.
- Broadband mid-contract rises are now in pounds and pence rather than percentages. Under Ofcom's January 2025 rules, providers selling new contracts must state any increase as a fixed amount up front. If they did not, you can leave penalty-free when a rise is announced. ISPreview.
- FCA shuts down a payments firm over financial crime concerns. Early in June the FCA imposed requirements on Euro Exchange Securities UK Limited, stopping it carrying out regulated e-money and payment services, with interim managers appointed by the court. FCA.
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Dan Warrener
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