Water & Sewerage
Water & Sewerage
Mandatory ADR
Max award: £N/A (CCW non-binding)
N/A (10 working days for billing queries)
Key Legislation
Water Industry Act 1991; Water (Special Measures) Act 2025; Water Supply (Water Quality) Regulations 2016; Consumer Rights Act 2015; Guaranteed Standards Scheme (Water Industry Standards of Performanc
Companies in This Sector
Thames WaterSevern TrentAnglian WaterYorkshire WaterNorthumbrian WaterUnited UtilitiesSouth West WaterSouthern WaterWelsh Water (Dŵr Cymru)Scottish Water
Note: Auto-comp: GSS: missed appointment £20 (proposed £50); supply interruption initial £20 + £10/24hr (proposed £50 + £50/12hr); internal sewer flooding = annual sewerage bill min £150-£1000 (proposed £300-£2000); Recent actions: Thames Water fined record £123m (2025) — £105m sewage + £18m dividend payments; Water (Special Measures) Act 2025 — bonus bans for six companies; Ofwa