Vehicle Hire / Rental
Vehicle Hire / Rental
Max award: £Scheme limit
4 (28 days)
Key Legislation
Consumer Rights Act 2015 s.49 (service with reasonable care and skill); CRA 2015 s.62 (unfair terms — damage charges must reflect genuine pre-estimate of loss); Consumer Credit Act 1974 s.75 (credit c
Companies in This Sector
HertzEnterprise Rent-A-CarEuropcarAvisBudgetSixtThrifty (Hertz group)EnterpriseAlamo (Enterprise group)EasyJet Car Hire (aggregator)
Note: Auto-comp: Disputed damage: refund where consumer evidences pre-existing damage. Hidden fees not disclosed: refund. Deposit not released: civil claim + credit card chargeback. CEDR/RetailADR: binding on member o; Recent actions: CMA guidance on car hire pricing transparency remains relevant; Hidden charges (young driver; additional driver; one-way) continue to generate high co