Used Goods / Secondhand
Item not as described (private seller misrepresentation); Platform guarantee claim — eBay/Vinted dispute resolution; Counterfeit goods sold as genuine
Max award: £Platform-determined
1-4 (platform)
Uphold rate: Platform-dependent%
Key Legislation
Consumer Rights Act 2015 (applies to BUSINESS sellers only — quality assessed by age/price/condition); Misrepresentation Act 1967 (fraudulent or negligent misrepresentation by private sellers); Consumer Contracts Regulations 2013 (applies to business sellers Buy-It-Now; NOT auctions; NOT private sellers)
Companies in This Sector
eBay UKVintedDepopFacebook MarketplaceGumtreeShpockCash ConvertersCEXMusic MagpiePreloved
Annual complaint volume: Not published
Note: CRA 2015 does NOT apply to private (C2C) sales. Satisfactory quality for business-sold used goods assessed in context of age/price. 'Sold as seen' not blanket exclusion. Misrepresentation Act 1967 applies to private sales if misrep proven