Tutoring & Private Training Providers
Tutor quality/credentials, prepaid sessions not delivered, refund refusal, course not as described, qualification not delivered, false accreditation claims
Max award: No cap / See notes
Key Legislation
Consumer Rights Act 2015; Consumer Protection from Unfair Trading Regulations 2008; Ofqual conditions of recognition (awarding organisations); ADR for Consumer Disputes Regulations 2015
Companies in This Sector
Long tail of ~100000+ individual tutorsplatforms: MyTutorTutor HuntSuperprofTutorfultraining providers: KaplanBPPCIMAlong tail of voc training companies
Annual complaint volume: Not published
Note: Entirely unregulated sector. No sector ombudsman. Growing market (£2bn+ UK tutoring post-COVID). Tutor platforms (MyTutor, Tutor Hunt, Superprof) have internal processes but no independent ADR. Prepaid course / package disputes common.