Ticket Resale
Mandatory additional charges not shown at checkout — CMA active enforcement Nov 2025; Invalid or counterfeit tickets — venue refuses entry; Event cancelled — resale platform refund policy
Key Legislation
Consumer Rights Act 2015 s.49 (resale service as described); Consumer Contracts Regulations 2013 (cooling-off EXCLUDED for leisure event tickets Sch.3 para.13); Consumer Protection from Unfair Trading Regulations 2008 (misleading pricing / hidden fees)
Companies in This Sector
Annual complaint volume: CMA cases: StubHub (Nov 2025); Viagogo (ongoing)
Note: NO OMBUDSMAN. CMA opened investigations into StubHub (Nov 2025) and Viagogo for hidden mandatory fees — first DMCC Act consumer enforcement. Cooling-off does NOT apply to leisure event tickets (CCR 2013 Sch.3 exception). Chargeback is primary remedy for invalid tickets