Telecoms — Broadband / Mobile / Landline / Pay TV
Telecoms — Broadband / Mobile / Landline / Pay TV
Mandatory ADR
Max award: £10000
8 (reducing to 6 from 8 April 2026)
Key Legislation
Communications Act 2003; Ofcom General Conditions (GC C4 ADR; C5 complaints; C7 switching/porting; ECN end-of-contract notifications); Consumer Rights Act 2015; Privacy and Electronic Communications R
Complaint Route: Centre for Effective Dispute Resolution (Aviation)
Type: ADR Scheme (binding on firm)
Average resolution: 90 days
Pre-conditions: Complain to airline first
Visit CEDR websiteCompanies in This Sector
BTSky (incl. NOW Broadband)Virgin Media O2EE (BT Group)VodafoneThreeTalkTalkPlusnet (BT Group)iD MobileUtility Warehouse
Note: Auto-comp: Delayed repair/total loss broadband >2 working days: £10.34/day (from Apr 2026); Missed appointment: £32.31; Delayed provision: £6.46/day; Total scheme payout 2024: £63m (~1m payments); Recent actions: Ofcom mid-contract price rises ban (17 Jan 2025) — CPI/RPI linking banned for new contracts; rises must be stated in specific £/pence; Citizens Advice