Tech / SaaS / App Subscriptions
App not as described; Auto-renewal subscription trap; Cancellation difficulties; Free trial conversion; Children's in-app purchases; Digital content defect
Max award: £445000 (FOS); 10000 (small claims)
Key Legislation
Consumer Rights Act 2015 ss.33-47; DMCC Act 2024 Part 4; Consumer Contracts Regulations 2013; Consumer Credit Act 1974 s.75
Companies in This Sector
CMA | FOS | Apple App Store Support | Google Play Support | Citizens Advice
Note: EMERGING TREND: 9.7 million unwanted UK subscriptions; CMA direct enforcement powers from April 2025 (DMCC Act); BNPL regulation July 2026 | MP referral required for PHSO