Surveyors
Homebuyer Report defects — missed visible defects; Mortgage valuation undervaluation; Building Survey failure — structural/subsidence missed
Max award: £Uncapped (arbitration)
13-52
Uphold rate: Not published%
Key Legislation
RICS Rules of Conduct 2021; Consumer Rights Act 2015 s.49 (services); Defective Premises Act 1972
Companies in This Sector
SavillsKnight FrankJLLe.survConnells SurveyCountrywide SurveyingValunation
Annual complaint volume: Not centrally published
Note: RICS DRS has cost barriers — arbitration fees £2400-£3500. Conciliation is free. Many consumers proceed to court for negligence claims. No single free consumer ombudsman