Subscriptions
Auto-renewal after free trial not clearly communicated — subscription trap; Price increase mid-contract without adequate notice; Cancellation process deliberately complex or refused
Key Legislation
Consumer Rights Act 2015 ss.61-76 (unfair automatic renewal terms; must be transparent); Consumer Contracts Regulations 2013 (distance contract pre-contract information; cooling-off where applicable); Digital Markets Competition and Consumers Act 2024 ss.253-273 (subscription rules DELAYED to Spring 2027)
Companies in This Sector
Annual complaint volume: Not centrally published for subscriptions generally
Note: DMCC Act subscription contract rules (ss.253-273) delayed from April 2026 to Spring 2027 (confirmed Nov 2025). CMA other consumer protection powers active April 2025. Gym undertakings from 2011 still apply. Chargeback key for unauthorised recurring charges. FCA Consumer Duty covers insurance auto-re