Conveyancing Solicitors
Poor communication and failure to update client (24%); Delay and failure to progress (23%); Failure to advise on title/lease issues (19%)
Max award: £50000
13-52
Uphold rate: 70% find poor service; 49% find poor complaint handling%
Key Legislation
Legal Services Act 2007; Solicitors Act 1974; SRA Code of Conduct 2019
Complaint Route: Legal Ombudsman
Type: Ombudsman (binding on firm)
Max award: £50,000
Uphold rate: 70%
Average resolution: 90 days
Pre-conditions: Complain to legal provider first; provider has 8 weeks to respond; refer within 1 year of act/omission or 1 year from when complainant knew about the issue
Visit LeO websiteCompanies in This Sector
FletchersSlater & GordonCountrywide ConveyancingMy Home MovePremier Property LawyersO'Neill PatientTaylor Rose MWSimply Conveyancing
Annual complaint volume: 10447 new complaints LeO 2024-25
Note: Residential conveyancing = 33-36% of all LeO complaints. 1-year limitation from act/omission. Max £50k compensation plus unlimited fee reductions