Solar Panels / Heat Pumps / Insulation
Mis-selling — misleading energy savings estimates; Poor installation — heat pump undersized/incorrect; Installer ceased trading — warranty impossible
Max award: £Contract value
8-24
Uphold rate: Not published%
Key Legislation
Consumer Rights Act 2015 ss.9 and 49; Consumer Contracts Regulations 2013 (14-day cooling-off for off-premises sales); Consumer Protection from Unfair Trading Regulations 2008 (misleading energy savings claims)
Companies in This Sector
Octopus Energy (heat pumps)OVO EnergyBritish GasE.ON RenewableVivint SolarGreenAge
Annual complaint volume: Not centrally published (growing rapidly post-BUS)
Note: RECC stopped accepting new complaints 20 Jan 2026. Green Homes Dispute Resolution launched Jan 2026 (https://www.ghdr.org.uk). MCS reformed March 2025. BUS (£7500 grant) via Ofgem. First-mover advantage for EvenStance in this sector