Removals
Goods damaged during transit; Items lost or left behind; No-show on removal day / late causing chain failure
Max award: £Contract value
8-16
Uphold rate: Not published%
Key Legislation
Consumer Rights Act 2015 s.49 (reasonable care and skill); Torts (Interference with Goods) Act 1977 (bailor/bailee liability); Unfair Contract Terms Act 1977 (limitation clauses in contracts)
Companies in This Sector
PickfordsBritannia MoversBishop's MoveGentle MoveAnyvanShiply
Annual complaint volume: Not centrally published
Note: BAR members handled by FHIO since April 2018. RIOS covers NGRS members. Many removers are not BAR or NGRS members — no ADR available. Goods in transit insurance key issue