Private Landlords (PRS)
Illegal eviction / harassment; Failure to repair (damp/mould); Deposit not protected (HA 2004 s.213)
Max award: See notes
Varies
Uphold rate: 60% for Rent Repayment Orders%
Key Legislation
Housing Act 1988 (ASTs / s.13 rent increase); Renters' Rights Act 2025 (Section 21 abolished 1 May 2026); Homes (Fitness for Human Habitation) Act 2018
Companies in This Sector
Grainger plcEssential LivingModa LivingQuintain LivingFizzy LivingSigma Capital
Annual complaint volume: Millions of tenants; no central complaints body
Note: BIGGEST GAP - no mandatory ombudsman for private landlords. Section 21 abolished 1 May 2026 under RRA 2025. HHSRS enforcement through Local Authority. Rent Repayment Orders up to 12 months rent