Private Healthcare — Hospitals & Clinics
Complaints handling (largest ISCAS category), consultant/medical care, clinical complications, unexpected charges, consent failures
Max award: £No published cap
Uphold rate: Not published%
Key Legislation
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014; Consumer Rights Act 2015 s.49; GMC Good Medical Practice 2024
Companies in This Sector
Spire HealthcareNuffield HealthBMI Healthcare (Circle Health Group)HCA Healthcare UKRamsay Health Care UKCleveland Clinic LondonBupa CromwellKing Edward VII's
Annual complaint volume: Not published centrally
Note: Non-ISCAS subscribers (~30-40% of providers); billing disputes; ISCAS adjudications increasing. Major complaint support gap for non-subscribers