Prison & Probation
Cell conditions; Healthcare access; IEP decisions; Probation recall; Property loss; Deaths in custody (auto-investigated)
Mandatory ADR
Max award: £500
Key Legislation
Prison Act 1952; Prison Rules 1999; Offender Management Act 2007; Human Rights Act 1998; Criminal Justice Act 2003
Companies in This Sector
PPO | HMPPS | HM Inspectorate of Prisons | Inquest | Howard League
Annual complaint volume: 5267
Note: EMERGING TREND: 5267 complaints in 2024-25 (+15%); 2471 completed investigations (+35%) | MP referral required for PHSO