Post & Parcels
Post & Parcels
Mandatory ADR
Max award: £Scheme limit
8
Key Legislation
Postal Services Act 2011; Consumer Rights Act 2015 s.42-47 (retailer responsible for delivery failure); Consumer Contracts Regulations 2013; Carriage of Goods by Road Act 1965; Montreal Convention (in
Companies in This Sector
Royal MailParcelforceEvri (formerly Hermes)DPDFedExUPSAmazon LogisticsYodelDHL Parcel UKWhistl
Note: Auto-comp: Royal Mail Special Delivery lost: up to £750 item value + full postage refund; Tracked 24/48 lost: up to £100; First Class lost: postage refund + up to £20; Couriers: declared value up to cover purcha; Recent actions: Royal Mail fined £21m by Ofcom (Oct 2025) for missing 2024-25 First and Second Class delivery targets — largest RM penalty to date; Previous fine £10.