Pharmacy
Dispensing errors (wrong drug/dose/patient), advice failures, supply/access issues, online pharmacy delivery, professional conduct
Mandatory ADR
Max award: £No cap
Uphold rate: N/A (GPhC conduct not service uphold rate)%
Key Legislation
Pharmacy Act 1954; Human Medicines Regulations 2012; Misuse of Drugs Regulations 2001; NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013; Consumer Rights Act 2015
Companies in This Sector
Boots Pharmacy (~2500)Well Pharmacy (~780)Pharmacy2U (largest online)Chemist4UNHS community pharmacies (~11000)LloydsPharmacy (reduced estate)
Annual complaint volume: 7000 (GPhC complaints 2024-25)
Note: GPhC received record 7000 complaints in 2024-25 — described as 'unsustainable'. No consumer ADR for private pharmacy. Dispensing errors causing serious harm have no financial redress route outside court.