Pets — Pet Shops & Breeders (non-insurance)
Sick/diseased puppy or kitten shortly after purchase (CRA s.9 not fit for purpose), misrepresentation of breed/age/health, unlicensed breeder (Lucy's Law breach), Kennel Club registration forged, depo
Max award: No cap / See notes
Key Legislation
Animal Welfare Act 2006; Pet Animals Act 1951 (pet shop licensing); Lucy's Law — Animal Welfare (Licensing of Activities Involving Animals) (England) (Amendment) Regulations 2019; Licensing of Activit
Companies in This Sector
Long tail of ~5000 licensed breeders and ~4000 pet shopsmajor pet retailers: Pets at Homeonline platforms: Pets4Homes/Gumtree/Facebook Marketplace (puppy scam epicentre)
Annual complaint volume: Not published
Note: No pet purchase ADR scheme. Sick puppy refund disputes (£1000-£4000+) are very common. Lucy's Law has not eliminated puppy farming. Online fraud (scam pet ads — Facebook Marketplace/Gumtree) growing rapidly post-COVID. Consumers have no body to turn to — court only.