Personal Trainers & Coaches

Service quality (coaching below described level), injury from improper exercise programming, prepaid sessions not delivered, refund refusal on unused session blocks, false qualification claims

Max award: No cap / See notes

Key Legislation

Consumer Rights Act 2015; Consumer Contracts Regulations 2013 (14-day cooling off for distance contracts)

Companies in This Sector

Long tail of ~60000+ self-employed PTsPT platforms: TrainerizePushPressMy PT Hublarge gym chains employ PTs (PureGym/David Lloyd)

Annual complaint volume: Not published

Note: Entirely unregulated market. Prepaid session block disputes (£500-£3000+) with no ombudsman. Injury from improper programming — no sector body. Online coaching jurisdictional complexity.

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Coverage

Tier 2