Package Holidays & Travel Agents

Mandatory ADR

Max award: £Unlimited (courts); ABTA arbitration dependent on claim

4 (28 days — PTR/ABTA standard)

Key Legislation

Package Travel and Linked Travel Arrangements Regulations 2018 (SI 2018/634); Civil Aviation Act 1982 s.71 (ATOL); Air Travel Organiser's Licensing Regulations 2012; Consumer Rights Act 2015; Limitati

Complaint Route: ABTA — Travel Association ADR

Type: Ombudsman (binding on firm)

Average resolution: 135 days

Pre-conditions: Complain to ABTA member first; use ABTA conciliation; arbitration if conciliation fails; small consumer fee for arbitration (refundable if successful)

Visit ABTA website

Companies in This Sector

TUI UK (Thomson/First Choice)Jet2holidayseasyJet HolidaysOn the BeachHays TravelThomas Cook OnlineVirgin HolidaysBA HolidaysLoveholidaysTrailfinders

Note: Auto-comp: Organiser cancellation (any reason): full refund within 14 days + compensation (unless force majeure). Force majeure: full refund within 14 days — no additional compensation. Significant change (hotel; Recent actions: PTR 2018 in force; COGA (Circumstances Outside the Organiser's and Consumer's Control) — force majeure definition clarified post-COVID; ATOL reform co

Start Your Complaint

Get AI-powered guidance tailored to package holidays & travel agents disputes, with the right legislation and escalation path.

Coverage

Tier 2 — Utilities/Telecoms