Opticians
Incorrect prescription/spectacle quality, clinical negligence (delayed diagnosis), refractive eye surgery outcome, contact lens supply, refund disputes
Max award: £No published cap
Uphold rate: 86% resolution rate (all in-remit)%
Key Legislation
Opticians Act 1989; Consumer Rights Act 2015; Sight Testing Regulations SI 1989/1230; Contact Lens Regulations 2023
Companies in This Sector
Specsavers (~1000 stores)Vision Express (~600)Boots Opticians (~600)David ClulowOptical Express (refractive surgery)LeightonsScrivensonline retailers
Annual complaint volume: 1679
Note: OCCS resolves 86% of in-remit cases but cannot award financial damages. Refractive eye surgery disputes (LASIK/LASEK) average 97 days and involve £2000-£5000+ claims. Growing online optical retail complaint segment.