NHS Services — Primary Care / Hospitals / Mental Health / Ambulance

Misdiagnosis/delayed diagnosis, clinical treatment errors, access/appointment, staff attitude/communication, medication errors, surgical complications, maternity, mental health care, A&E triage

Max award: £No cap

Uphold rate: 25-35% (PHSO upheld rate)%

Key Legislation

Local Authority Social Services and NHS Complaints (England) Regulations 2009; Health Service Commissioners Act 1993; NHS Constitution 2015; Mental Health Act 1983

Companies in This Sector

NHS EnglandNHS hospital trusts (300+)GP practices (6500+)NHS ambulance services (10)NHS mental health trusts (54)

Annual complaint volume: 256777

Note: 256777 NHS complaints in 2024-25 (record); complex multi-stage pathway; no financial remedy through complaints; clinical negligence separate route

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Coverage

Tier 1