New-Build Homes

Snagging list not addressed pre/post completion; Completion delays causing financial loss; Misrepresentation of show home vs actual spec

Max award: £50000 (NHOS)
13
Uphold rate: Not yet published (new scheme)%

Key Legislation

Building Safety Act 2022; New Homes Quality Code (NHQB); NHBC Buildmark Warranty

Complaint Route: New Homes Ombudsman Service

Type: Ombudsman (binding on firm)

Max award: £50,000

Average resolution: 90 days

Pre-conditions: Use developer's internal complaints process; 8-week wait or deadlock; refer within 12 months of final response; complaint must be within 2 years of purchase

Visit NHOS website

Companies in This Sector

Barratt/David WilsonPersimmonTaylor WimpeyBellwayVistry GroupCrest NicholsonCountryside PropertiesMiller HomesBerkeley Group

Annual complaint volume: Not yet published at scale

Note: NHOS voluntary — not all developers registered. NHBC covers 80%+ of new builds for structural defects (10-year insurance). NHQB Code requires 56-day internal process before NHOS escalation

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Coverage

Opportunity rating: High