Local Councils — Service Complaints
Planning decisions; Refuse collection; Schools admissions; Parking PCN; Council tax; Business rates; FOI; Housing repairs; SEND
Mandatory ADR
Max award: £1000
Uphold rate: 83%
Key Legislation
Local Government Act 1974; TCPA 1990; FOI Act 2000; Children and Families Act 2014; Traffic Management Act 2004
Complaint Route: Local Government and Social Care Ombudsman
Type: Ombudsman
Max award: £100
Uphold rate: 83%
Average resolution: 360 days
Pre-conditions: Use council's/provider's internal complaints process; refer within 12 months of becoming aware
Visit LGSCO websiteCompanies in This Sector
LGSCO | PSOW | SPSO | NIPSO | ICO | VOA | POPLA | Traffic Penalty Tribunal | London Tribunals | Schools Adjudicator
Annual complaint volume: 22010
Note: EMERGING TREND: 15% year-on-year increase for second consecutive year; ANPR parking errors growing fast | MP referral required for PHSO