Kitchens and Bathrooms

Poor installation workmanship; Custom goods delivered not matching design/spec; Delays causing consumer to be without kitchen/bathroom

Max award: £Contract value

8-16

Uphold rate: Not published%

Key Legislation

Consumer Rights Act 2015 ss.9-11 (goods) and ss.49-57 (installation); Consumer Contracts Regulations 2013 (custom goods excluded from cooling-off); Consumer Credit Act 1974 s.75 (section 75 protection)

Companies in This Sector

Magnet KitchensWren KitchensHowdensB&Q KitchensBenchmarxSymphonyIKEA Kitchens

Annual complaint volume: Not centrally published

Note: Key issue: custom-made goods excluded from 14-day CCR cooling-off (Sch.3 para.13). CRA 2015 satisfactory quality still applies. KBSA conciliation free but non-binding. FHIO/DRO binding but membership voluntary

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Coverage

Opportunity rating: High