Investments - Platform
Platform outage - unable to trade during volatile market
Mandatory ADR
Max award: £445,000 (from 1 Apr 2025)
8 weeks firm; FOS 6 months
Uphold rate: 34% (FOS 2024/25)
Key Legislation
FCA COBS; Consumer Rights Act 2015 — COBS 14.3; COBS 2.1; CRA 2015 s.49; Consumer Duty PRIN 2A
Complaint Route: Financial Ombudsman Service
Type: Ombudsman (binding on firm)
Max award: £445,000
Uphold rate: 34%
Average resolution: 180 days
Pre-conditions: Complain to firm first; firm has 8 weeks to resolve; then refer to FOS within 6 months of final response
Visit FOS websiteCompanies in This Sector
Hargreaves LansdownAJ BellInteractive Investor (FCA 141781)Vanguard (FCA 527839)
Annual complaint volume: 305,726 (FOS 2024/25 total)
Note: Compensation range: Quantified trading loss + D&I £200-£500