Investments - CFD/FX
CFD - inadequate appropriateness assessment (COBS 10)
Mandatory ADR
Max award: £445,000 (from 1 Apr 2025)
8 weeks firm; FOS 6 months
Uphold rate: 34% (FOS 2024/25)
Key Legislation
FCA COBS — COBS 10; COBS 2.1; FSMA 2000 s.138D; FCA PROD 3
Complaint Route: Financial Ombudsman Service
Type: Ombudsman (binding on firm)
Max award: £445,000
Uphold rate: 34%
Average resolution: 180 days
Pre-conditions: Complain to firm first; firm has 8 weeks to resolve; then refer to FOS within 6 months of final response
Visit FOS websiteCompanies in This Sector
eToro (FCA 583263)CMC Markets (FCA 173730)Plus500 (FCA 509909)
Annual complaint volume: 305,726 (FOS 2024/25 total)
Note: Compensation range: Losses + charges refunded