Insurance - GAP
GAP claim refused / insufficient payout
Mandatory ADR
Max award: £445,000 (from 1 Apr 2025)
8 weeks firm; FOS 6 months
Uphold rate: 34% (FOS 2024/25)
Key Legislation
FCA ICOBS; Consumer Rights Act 2015 — ICOBS 8.1; CRA 2015 s.62; MCOB (if linked to motor finance)
Complaint Route: Financial Ombudsman Service
Type: Ombudsman (binding on firm)
Max award: £445,000
Uphold rate: 34%
Average resolution: 180 days
Pre-conditions: Complain to firm first; firm has 8 weeks to resolve; then refer to FOS within 6 months of final response
Visit FOS websiteCompanies in This Sector
WarrantywiseAutoProtectWMS Groupdealer-sold GAP
Annual complaint volume: 305,726 (FOS 2024/25 total)
Note: Compensation range: Finance shortfall + D&I; uphold rate ~40%