Furniture Retailers
Defective goods — structural failure / upholstery peeling within expected lifespan; Delivery delays — living without furniture; Custom/bespoke items not to specification and no refund right
Max award: £Contract value
8-16
Uphold rate: Not published%
Key Legislation
Consumer Rights Act 2015 ss.9-24 (goods — satisfactory quality; 30-day short-term right to reject); Consumer Contracts Regulations 2013 (14-day cooling-off online; bespoke goods excluded); Consumer Credit Act 1974 s.75 (section 75 on credit card purchases)
Companies in This Sector
IKEAJohn LewisDFSNext HomeDunelmFurniture VillageOak FurniturelandSofa.comBarker and StonehouseM&S Home
Annual complaint volume: Not centrally published
Note: Custom/bespoke goods excluded from CCR 2013 14-day cooling-off. CRA 2015 satisfactory quality still applies. Section 75 is key where large deposits paid. Company insolvency = deposit loss risk