Faulty Electricals and White Goods
Faulty goods within 30 days — retailer refuses full refund; Retailer routes to extended warranty rather than statutory rights; Repair taking too long — right to final reject not honoured
Key Legislation
Consumer Rights Act 2015 ss.9-24 (goods — satisfactory quality; 30-day right to reject; 6-month reverse burden; 6-year limitation); Consumer Contracts Regulations 2013 (14-day cooling-off for online); General Product Safety Regulations 2005 (product safety; recall obligations)
Companies in This Sector
Annual complaint volume: Not centrally published; millions of transactions
Note: NO mandatory sector ombudsman. Large retailers (Currys/AO) have their own processes but no binding ADR required. Extended warranty/manufacturer warranty does NOT remove CRA statutory rights. 6-year limitation for durability claims