Energy — Gas & Electricity Supply
Energy — Gas & Electricity Supply
Mandatory ADR
Max award: £10000
8
Key Legislation
Gas Act 1986; Electricity Act 1989; Utilities Act 2000; Consumer Rights Act 2015; Electricity and Gas (Standards of Performance)(Suppliers) Regulations 2015; Heat Networks (Market Framework) Regulatio
Complaint Route: Energy Ombudsman
Type: Ombudsman (binding on firm)
Max award: £10,000
Average resolution: 49 days
Pre-conditions: Complain to supplier first; 8-week wait or deadlock letter; refer within 12 months
Visit EnergyOmb websiteCompanies in This Sector
British GasOctopus EnergyEDF EnergyE.ON NextOVO EnergyScottish PowerUtility WarehouseShell EnergyGood EnergySo Energy
Note: Auto-comp: GSOP supply restoration £40; GSOP smart meter £40 (GSOP 3 from Feb 2026); PPM improper installation £140 per customer; Energy Ombudsman up to £10,000; Recent actions: Ofgem fined Hudson Energy Supply £1.7m (Jan 2025) for overcharging; PPM inquiry led to £5.6m compensation (40,000 customers); Ofgem Review 2026 — new