Double Glazing / Windows / Doors
High-pressure in-home sales — cooling-off right not honoured; Draught/water ingress post installation; Misting between panes — installer refuses warranty claim
Max award: £Contract value
8-16
Uphold rate: Not published%
Key Legislation
Consumer Contracts Regulations 2013 (14-day cooling-off for off-premises sales); Consumer Rights Act 2015 ss.9-11 and s.49; Building Regulations Part L (energy efficiency - FENSA/CERTASS notification)
Companies in This Sector
Anglian WindowsEverestSafestyle UKVELUXPilkington/NSGSchuco UKDouble Glazing NetworkClearview
Annual complaint volume: Not centrally published
Note: 14-day cooling-off applies to off-premises (in-home) sales. FENSA handles Building Regs compliance only — not quality disputes. DRO voluntary. Many consumers resort to court or Section 75