Dating Sites & Adult Services
Subscription cancellation difficulty, auto-renewal without clear consent, free trial → paid conversion, account suspension without reason, fake profiles/bots, romance fraud/catfishing, virtual currenc
Max award: No cap / See notes
Key Legislation
Consumer Rights Act 2015; Digital Markets Competition and Consumers Act 2024 (subscription traps — 2025 implementation); Online Safety Act 2023; Consumer Protection from Unfair Trading Regulations 200
Companies in This Sector
Match Group (Match.com/Plenty of Fish/OKCupid/Hinge/Tinder)Spark Networks (Silver Singles/Zoosk)BumbleeHarmonyIllicitEncounters
Annual complaint volume: Not published
Note: No sector ADR. Auto-renewal disputes are common. DMCCA 2024 subscription trap rules (2025 implementation) create new consumer rights to enforce — growing complaint opportunity. Romance fraud (Catfishing) is a criminal matter but civil recovery also possible.