Cruises

Mandatory ADR

Max award: £Unlimited (ABTA arbitration/courts)

4 (28 days — ABTA Code)

Key Legislation

Athens Convention 1974 (amended 2002 Protocol) — Merchant Shipping Act 1995; Package Travel Regulations 2018 (if booked as package); Consumer Rights Act 2015; ABTA Code of Conduct (November 2025 revis

Companies in This Sector

Carnival UK (P&O / Cunard)Royal Caribbean InternationalNorwegian Cruise LineMSC CruisesCelebrity CruisesViking Ocean/RiverFred. OlsenAmbassador Cruise LineMarella Cruises (TUI)Saga Cruises

Note: Auto-comp: Illness/injury (shipping incident): up to £245,000 (250,000 SDR); cabin luggage loss: up to £2,200 (2,250 SDR); mis-described cabin: ABTA proportionate refund; itinerary change: ABTA proportionate ref; Recent actions: ABTA Code of Conduct revised November 2025; Norovirus outbreaks increasing on cruises 2025 (more incidents than 2024); Athens Convention 2002 Protocol

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Coverage

Tier 2 — Utilities/Telecoms