Childcare — Nurseries & Childminders
EYFS standards/quality of care, supervision failures/injuries, financial disputes (deposit/refund/notice), 15/30 hours top-up charges, nursery closures
Max award: No cap / See notes
Key Legislation
Childcare Act 2006; EYFS Statutory Framework 2024; Consumer Rights Act 2015; Childcare (Free of Charge) Regulations 2016
Companies in This Sector
Bright HorizonsBusy BeesChildbase Partnership~30000 Ofsted-registered childminders~22000 day nurseries
Annual complaint volume: Not published
Note: No consumer ADR. Refund disputes from nursery closures and COVID common. 15/30 hours entitlement top-up charge disputes. Deposit/notice period disputes across 22000+ day nurseries. All financial disputes require court action.