Bus & Coach
Bus & Coach
Max award: £Non-binding recommendation
8
Key Legislation
Public Passenger Vehicles Act 1981; Transport Act 1985 (BSOG); Bus Services Act 2017; Regulation (EU) No 181/2011 retained (Rights of Passengers in Bus and Coach Transport Regs 2013); Equality Act 201
Companies in This Sector
National ExpressMegabus / FlixBus UKArriva BusFirstGroupGo-AheadStagecoachTransdevBee Network Manchester (TfGM)TfL contracted operatorsFlix
Note: Auto-comp: EU 181/2011 delay >2hr (>250km): meals/accommodation or refund + return; cancellation: full refund within 14 days; personal injury: national PI damages (unlimited); local bus: refund of ticket; Recent actions: Manchester Bee Network franchising model expanding; Bus Services Act 2017 mayoral franchise powers widely used; EU 181/2011 retained in UK law post-Br