Builders and Tradespeople
Poor workmanship — not to reasonable standard (CRA s.49); Deposit paid — work not commenced or abandoned; Cost overruns — final bill higher than quote
Max award: £Contract value (DRO); £10k (Small Claims)
8-26
Uphold rate: Not published%
Key Legislation
Consumer Rights Act 2015 ss.49-57 (services); Gas Safety (Installation and Use) Regulations 1998; Building Regulations 2010
Companies in This Sector
CheckatradeMyBuilderRated PeopleTaskRabbitBark.comBritish Gas Home ServicesE.ON Home Services
Annual complaint volume: Not centrally published
Note: LARGEST GAP in home improvement sector. No mandatory ADR. FMB and TrustMark voluntary. Most consumers must go to Small Claims Court. Gas Safe investigates safety; does not award compensation