Benefits & Tax Credits
PIP assessment errors; UC calculation/sanctions; ESA disputes; State pension errors; WASPI; Tax credit overpayments; Migration from legacy benefits
Max award: £No cap (tribunal)
Uphold rate: 49 (PIP tribunal)%
Key Legislation
Social Security Administration Act 1992; Welfare Reform Act 2012; Tax Credits Act 2002; Pension Act 1995/2007
Companies in This Sector
DWP | SSCS Tribunal | ICE | Benefits and Work | Turn2Us | CPAG
Annual complaint volume: PIP: 34% of MRs proceed to tribunal; 49% of tribunal hearings change outcome (DWP stats); DWP 6560 complaints closed Q4 2025
Note: EMERGING TREND: WASPI ongoing; Benefits cut campaigns increasing MR/appeal volumes; DWP complaints up 9% Q4 2025 | MP referral required for PHSO