Beauty / Spa / Hair Salons
Chemical hair damage (bleaching/colouring burns), haircut not as requested, scalp burns/allergic reactions, hair extension damage, nail/lash/brow injuries, waxing burns, spa treatment injuries, hygien
Max award: £No published cap
Key Legislation
Consumer Rights Act 2015 (services reasonable care and skill; goods — products applied); Health and Safety at Work Act 1974; Food Safety Act 1990 (food handling areas); Local Government (Miscellaneous
Companies in This Sector
Long tail of ~46000 hair and beauty businesses (NHBF figure)major chains: Supercuts/Great Lengths/Regis/Francesco Grouphotel spasbeauty franchise chains
Annual complaint volume: Not published
Note: Very high volume of complaints especially chemical damage (hair bleaching burns — expensive treatment + psychological harm). No statutory ADR. NHBF mediation covers minority of practitioners. Nail/lash/brow injury claims growing. Beauty practitioner sector highly fragmented with many uninsured sole