How It Works
EvenStance helps consumers organise their disputes. When a consumer names your company, you can respond through our corporate portal.
Consumer Files a Dispute
A consumer creates a case on EvenStance naming your company. Their identity is protected.
You Receive a Notification
Your corporate dashboard shows the complaint with redacted consumer details. You review the case.
Respond & Resolve
Reply directly, make settlement offers, or request more information. Everything is documented.
Why Companies Use EvenStance
Direct Response Channel
Respond to consumer complaints directly through the platform. No more lost emails or missed letters.
Faster Resolution
Structured communication means disputes are resolved faster, saving you time and money.
Reputation Analytics
Track your resolution rate, response times, and customer satisfaction. Benchmark against your industry.
Verified Badge
Companies that respond promptly and fairly earn a Verified badge, visible to all platform users.
Compliance Protection
Demonstrate FCA Consumer Duty compliance with a documented audit trail of every interaction.
Settlement Workflow
Make offers, negotiate settlements, and close disputes — all tracked and documented.
The Verified Badge
Companies that consistently respond to disputes, meet response deadlines, and reach fair outcomes earn our Verified badge. It's visible on your company profile and signals to consumers that you take complaints seriously.